Toshiba C70-A Series Maintenance Manual

2 Troubleshooting Procedures
SatelliteA660/ProA660 Series Maintenance Manual 5
2.2 Troubleshooting Flowchart
If you know the location of the malfunction, turn directly to the appropriate section of this
chapter. If the problem is unspecified, use the flowchart in Figure 2-1 as a guide for
determining which troubleshooting procedures to execute. Before performing any
troubleshooting procedures, verify the following:
z Ask the user if a password is registered, if it is, ask him or her to enter the password.
z Verify with the customer that Toshiba Windows7 is installed on the hard disk. Operating
systems that were not preinstalled by Toshiba can cause the computer to malfunction.
z Make sure all optional equipment is removed from the computer.
z Make sure the floppy disk drive, if installed, is empty. If no ODD module is installed,
you should use an external ODD to run the diagnostics tests

Toshiba C70-A Series Specifications

General

Processor	Intel Celeron, Pentium, or Core i3/i5/i7 (varies by model)
Storage	500GB or 1TB HDD (varies by model)
Graphics	Intel HD Graphics (varies by model)
Optical Drive	DVD SuperMulti Drive
Connectivity	Wi-Fi 802.11b/g/n, Bluetooth 4.0 (varies by model)
Ports	USB 3.0, USB 2.0, HDMI, VGA, headphone/microphone combo jack