2 TROUBLESHOOTING FOR COPYING
68 Copying Problems
Copying Problems
See the table below when you have a problem in operating copy function or have an unexpected copy output.
Problem Description Cause Corrective Action
Functions cannot be set. Another function that is unavailable
for the combination has already been
set.
Some functions cannot be combined.
For details, refer to Chapter 8 of Copying Guide.
Copying stops while scanning the
originals. (The message “The
number of originals exceeds the
limits Will you print out stored
originals?” appears.)
The number of scanned pages has
reached the maximum.
To copy the scanned images, press [YES]. To cancel,
press [NO].
Copying stops while scanning the
originals. (The message “Not
enough Work Space to store
originals Will you print out stored
originals?” appears.)
No available internal memory
remains.
To copy the scanned images, press [YES]. To cancel,
press [NO].
Copied image is too light. No toner is left. The message “Install new Black (Cyan, Magenta or
Yellow) cartridge” appears when no toner is left. Replace
the toner cartridge of the color the message indicates.
P.46 “Replacing a Toner Cartridge”
Copy density is set too light. Darken the density manually or try the automatic density
mode.
Copied image is too dark. Copy density is set too dark. Lighten the density manually or try the automatic density
mode.
Copied image has stains. The Original Cover (optional) or the
Reversing Automatic Document
Feeder (optional) is not fully lowered.
Lower them fully to block the outside light.
The original glass, platen sheet,
scanning area and guide are stained.
Clean them.
P.116 “Daily Care for the Equipment”
The copy density is set too dark. Lighten the density manually or try the automatic density
mode.
A transparent original such as a
transparency or tracing paper is being
used.
To copy a transparent original clearly, put a sheet of blank,
white paper behind the original. Make sure that the paper
is large enough to cover the original.
Copied image is partially missing. The size or orientation of the copy
paper and that of the original are not
consistent. The reduction ratio is not
properly set.
Fit the copy paper size to the original or set the reduction
ratio for the copy paper.
The binding margin is too wide. Set the binding margin width to fully cover the original
For details, refer to Chapter 4 of Copying Guide.
The original is larger than the
printable area.
The outside part of the printable area cannot be copied.
The Full Image function enables you to copy the whole
image of the original in the 95 - 99% reduction ratio.
Copied image is blurred. There is a gap between the original
glass and the original.
Lower the Original Cover (optional) or the Reversing
Automatic Document Feeder (optional) fully so that the
original fully contacts the platen glass.
The copy paper is damp. Replace it with dry copy paper.
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