TRUE ICE
TEC_TM_171 | REV. G | EN 02/28/2024 Page 67 of 72
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Maintenance & Servicing (cont.)
Troubleshooting
Before contacting a service provider, please check the items below.
General troubleshooting checklist
Problem Possible Cause Possible Remedy
Ice machine does not come on, display
is dark
No power supplied to the ice machine
• Turn breaker on
• Replace blown fuse
• Turn disconnect on
• Check rocker switch
Ice machine does not come on, display
is on
• Ice machine scheduled to be off
• Ice machine turned off
• Ice machine off on alert
• Cancel schedule
• Press "Make Ice" icon
• Reset the ice machine by pressing the "Make Ice"
icon until the ice machine beeps then press "Make
Ice" icon again
Low production, ice is malformed or
melted when it falls off the evaporator
• Dirty evaporator
• Ice machine is not level
• Clean and sanitize the ice machine
• Level the ice machine
Low production, but ice looks normal
• Dirty condenser
• High ambient air temperature
• Clean the condenser
• Reduce air temperature around the ice machine
Poor ice quality, cloudy and soft
• Ice machine is dirty
• Poor quality water supply
• No water filtration
• Water softener problems (if applicable)
• Clean and sanitize the ice machine
• Contact company that can test the water supply
and make water treatment recommendations
• Install water filtration
• Contact water softener manufacturer for service
Ice machine produces shallow or
incomplete cubes, or the ice fill pattern
on the evaporator is incomplete
• Ice thickness is set too thin
• Not enough water in sump
• Hot water feeding ice machine
• Ice machine not level
• Adjust ice bridge thickness to 1/8" (3.18 mm) See
"Adjust Ice Thickness" (pg. 47)
• Confirm water pressure is 20 psig (138 kPa)
minimum, change water filter, clean water inlet
valve screen
• Connect cold water supply line, call plumber if
connected to hot water supply
• Level the ice machine
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