Contents
13.3 Test the New User Interface................................................................................................ 84
13.4 Update the User Interface after a new Release.................................................................. 84
14 Software Administration..................................................................................................... 85
14.1 Upgrade the Boot Software................................................................................................. 85
14.2 Software Information............................................................................................................ 85
14.3 Switch Software....................................................................................................................85
14.4 Install New Software............................................................................................................ 85
14.4.1 Create a Software Backup........................................................................................... 86
15 Troubleshooting................................................................................................................... 87
15.1 General Troubleshooting...................................................................................................... 87
15.1.1 Log files.........................................................................................................................87
15.1.2 The module does not Start...........................................................................................87
15.1.3 Firewall Issues, or No Indication of Connected Device................................................ 87
15.1.4 Unable to Access FTP Area.........................................................................................87
15.2 Device Manager Troubleshooting........................................................................................ 87
15.2.1 Device does not Show Up in the module.....................................................................87
15.2.2 Software in Device Not Recognized/Synchronization Fails.......................................... 88
15.2.3 Software Download Fails.............................................................................................. 88
15.3 Troubleshooting Guide......................................................................................................... 88
15.3.1 Troubleshooting for the Device Manager..................................................................... 88
15.3.2 General Troubleshooting for the WSG......................................................................... 92
15.4 Built-in tools..........................................................................................................................93
15.5 Advanced Troubleshooting...................................................................................................95
15.6 What to consider when replacing a module........................................................................ 95
15.7 Technical Support.................................................................................................................95
16 Used IP Ports....................................................................................................................... 96
17 Device Manager Keyboard Short-cuts...............................................................................97
17.1 General.................................................................................................................................97
17.2 Devices.................................................................................................................................97
17.3 Numbers............................................................................................................................... 97
17.4 Templates............................................................................................................................. 97
17.5 Licenses............................................................................................................................... 98
18 File Types..............................................................................................................................99
Index...........................................................................................................................................100
A31003-M2000-M105-01-76A9, 29/06/2020
vi Wireless Service Gateway WSG, Administrator Documentation
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