Chapter 8 After-Sales and Warranty
8.1 Warranty Scope
This Warranty Policy applies to LED display products (hereinafter referred to as “Products”) purchased directly
from Unilumin Group Co., Ltd. (hereinafter referred to as “Unilumin”) and within Warranty Period. Any products not
purchased directly from Unilumin does not apply to this Warranty Policy.
8.2 Warranty Period
The warranty period shall be in accordance with the specific sales contract. Please make sure warranty card or
other valid warranty documents are in safekeeping.
8.3 Warranty Service
Products shall be installed and used strictly aligned with the Installment Instructions and Cautions for Use stated
in the product manual. If Products have defects of quality, materials, and manufacturing during normal use, Unilumin
provides warranty service for Products under this Warranty Policy.
8.3.1 Warranty Service Types
1) Online Remote Free Technical Service:
The remote technical guidance provided through instant messaging tools such as telephone, mail, and other
means to help solve simple and common technical problems. This service is applicable for technical problems
including but not limited to the connection issue of signal cable and power cable, system software issue of software
use and parameter settings, and replacement issue of the module, power supply, system card, etc.
2) Return to Factory Repair Service:
For problems of Products that cannot be solved by online remote service, Unilumin will confirm with the
customers whether to provide returning to the factory repair service. If factory repair service is needed, customer shall
bear the freight, insurance, tariff and customs clearance for return delivery of the returned products or parts to
Unilumin’s service station. And Unilumin will send back the repaired products or parts to customer and only bear one-
way freight. Unilumin will reject unauthorized return delivery via pay upon arrival and will not be liable for any tariffs
and custom clearance fees. Unilumin shall not be held liable for any defects, damages or losses of the repaired
products or parts due to transportation or improper package.
3) Provide On-site Engineer Service for Quality Issues:
If there is a quality issue as stipulated in Article 5 of this Warranty Policy, and Unilumin believes the condition is
necessary, on-site engineer service free of charge will be provided. In this case, customer shall provide a fault report
to Unilumin for on-site service application. The content of the fault report shall include but not limited to photos, videos,
number of faults, etc., to enable Unilumin to conduct preliminary fault judgment. If the quality problems is not covered
by this Warranty Policy after the on-site investigation of Unilumin’s engineer, customer shall pay travel expenses and
technical service fees as per Article 7.4. Defective parts replaced by Unilumin’s on-site engineers shall be the property
of Unilumin.
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