8.4 Disclaimer
No warranty liability shall be assumed by Unilumin for defects or damages due to the following conditions:
1) Unless written agreed otherwise, this Warranty Policy does not apply to consumables, including but not limited
to connectors, networks, fiber optic cables, cables, power cables, signal cables, aviation connectors, and other
wire and connections.
2) Defects, malfunctions or damages caused by improper use, improper handling, improper operation, improper
installation/disassembly of the display or any other customer misconduct. Defects, malfunctions or damages
caused during transportation.
3) Unauthorized disassembly and repair without permission of Unilumin.
4) Improper use or improper maintenance not in accordance with the product manual.
5) Man-made damages, physical damages, accident damages and product misuse, such as component defect
damage, PCB board defect, etc.
6) Product damage or malfunction caused by Force Majeure Events, including but not limited to war, terrorist
activities, floods, fires, earthquakes, lightning, etc.
7) The product shall be stored in a dry, ventilated environment. Any product defects, malfunctions or damages
caused by storage in an external environment that does not comply with the product manual, including but not
limited to extreme weather, humidity, salt haze, pressure, lightning, sealed environment, compressed space
storage etc.
8) Products used in conditions not meeting product parameters including, but not limited to lower or higher voltage,
extreme or excessive power surges, improper power conditions.
9) Defects, malfunctions, or damages caused by non-compliance with technical guidelines, instructions, or
precautions during the installation.
10) Natural loss of brightness and color under normal conditions. Normal degradation in the performance of the
Product, normal wear and tear.
11) Lack of necessary maintenance.
12) Other repairs not caused by product quality, design, and manufacturing.
13) Valid warranty documents cannot be provided. Product serial number is torn or damaged. Product shell or other
external parts are damaged.
14) Repairs after Warranty Period.
15) Products which have too significant damages caused by mishandling, accidents, improper maintenance, and
failure to comply with product manual to be prepared.
16) Products malfunctions caused by unmatched play or control devices that are not provided by Unilumin. If
Products are damaged arising out of the aforementioned unmatched devices and require Unilumin’s repair,
charging rate shall be as per Article 7.4.
8.5 Warranty Service Process
1) Remote Service Process:
Submit service requirements through website, email, telephone and other service channels of Unilumin with
warranty card or contract number. Specific content of the service and contact information shall be provided.
2) Product Return to Repair Process:
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