Submit service requirements through the website, email, telephone and other service channels of Unilumin with
warranty card or contract number. Packing list of the returned product and postal information to receive the repaired
product shall be provided.
Unilumin’s postal information is stipulated in Article 11.
Customer instructions:
a) Shall provide a brief fault report (can be attached to the surface of the repaired item)
b) Shall provide packing list (including contract number, model and quantity of the repaired item)
c) Shall provide receipt postal information (company name, address, consignee, contact information, etc.)
d) To avoid damages of the returned products during transportation, please be cautious about the package
and protection of the products. Unilumin is not responsible for any damages to the returned products or
parts during delivery.
3) On-site Engineer Service Process:
Submit service requirements through the website, email, telephone and other service channels of Unilumin with
warranty card or contract number. Service content, site address, contact information, and visa application information
shall be provided.
8.6 Other
This Warranty Policy is a standard application of Unilumin. No other third party (including any agent, distributor
or sales representative) is authorized to make any representations or warranties that are different from this Warranty
Policy. Unless otherwise confirmed by Unilumin in written forms of contract or other documents, any warranty clauses
that conflict with this Warranty Policy shall be deemed to be automatically invalid. Final power of interpretation of this
Warranty Policy shall be be vested in Unilumin.
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