Troubleshooting and Care
If the equipment does not behave as you expect, use this table to determine whether to call Vaddio
Technical Support.
What is it doing? Possible causes Check and correct
Nothing.
The display is off and the
buttons do not light up.
Power is not connected. Connect the mid-span power injector's
power cord.
The network/PoE+ cable from
the mid-span power injector is
bad.
Check using known good cables.
The wall outlet is not active.
(Check by finding out if it
powers something else, such
as a laptop or phone charger.)
Use a different outlet.
The device or its mid-span
power injector is bad.
Contact your reseller or Vaddio
Technical Support.
Unable to log in successfully. The web interface is out of
sync with the unit. This can
happen if more than one person
is controlling the unit.
Use the browser's page refresh button.
The password has been
changed.
Contact your system administrator.
Unable to access the
switcher's stream.
Streaming is not enabled on the
switcher.
Log in to the switcher's web interface
as admin and enable the appropriate
stream.
A switcher's status is
Disconnected and the
connection status icon is red.
The associated button is
labeled Disconnect.
There is no longer a switcher at
that IP address.
Change the directory entry to use the
switcher's current IP address.
If this happens repeatedly, consider
working with your IT department to
assign static IP addresses to the
switchers and associated cameras.
The PCC MatrixMIX is not
connected to the network.
Verify that a good network cable is
connected to the power injector's Data
In port.
The program and preview
indicators are blinking. (This
may be visible on the switcher
as well.)
A take is in progress. If the
indicators keep blinking but no
take occurs, the T-bar is not at
either end of its travel.
Complete the take. Be sure the T-bar is
at the end of its travel.
40
Integrator's Complete Guide to the PCC MatrixMIX Live Production Controller
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