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Visionix VX40 - Warning Message Troubleshooting

Visionix VX40
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What should I do if … ?
VX40 User Guide
42 / 53
7.1 There is a warning message
The warning messages listed below advice the user of a failure and point to a
specific action that can be taken to clear the failure condition.
Message
Action
Creating Default Machine Parameters
Call technical support.
Please Calibrate The Machine
Call technical support.
Grabber Error
Restart. If this doesn't help, call technical support.
Communication Error
Make sure you have selected the correct protocol (see 6.9)
Failed To Analyze
Happens when the device fails to measure a lens.
Start again the measurement.
If this doesn't help, start a measurement without lenses and
start again with the lenses.
If this doesn't help, restart the device.
If this doesn't help, call technical support.
I/O Controller Error
Restart. If this doesn’t help, call technical support.
COM Port Error
Restart. If this doesn’t help, call technical support.
Shutter Error
Restart. If this doesn’t help, call technical support.
Lamp Error
Restart. If this doesn’t help, call technical support.
Blocker Error
Restart. If this doesn’t help, call technical support.
Backlight Error
Restart. If this doesn’t help, call technical support.
Application Internal Error
Restart. If this doesn’t help, call technical support.
Motors Controller Error
Restart. If this doesn’t help, call technical support.
Failed to Move
Restart. If this doesn’t help, call technical support.
Cannot Load File
Call technical support
Failed to Initialize. Please Restart.
Restart. If this doesn’t help, call technical support.
Cannot Save File
Restart. If this doesn’t help, call technical support.
To maintain maximum accuracy,
periodical calibration recommended,
please remove the frame and press
OK.
Follow the instructions as the device performs an automatic
recalibration.
The new Reset image differs strongly
from previous Reset. Do you want to
save the new Reset?
Make sure no frame is in the Frame Holder, clean the
detector and retry.
If this error still displays, accept.
Not an optimal reset. Please use Clean
Wizard, and if problem repeats,
replace window. Accept Anyway?
Clean, repeat and accept.
Measurement Failed
Happens when the instrument fails to measure a lens. If this
happens constantly even on different spectacle frames,
restart. If this doesn't help call technical support.
Calibration Failed.
Clean, repeat and accept.
Grabber Error
Restart. If this doesn’t help, call technical support.
The upgrade version not found.
#Ensure the 'Disk on key' is correctly
inserted into USB port and press
'Retry'.
Make sure you have setup.exe in the root of your disk on
key.
No Reset
Check out the reset flow (see 6.13).
Unsupported Lens Type
The required lens type is not supported.
Murky Image (Window Covered?)
Restart. If this doesn’t help, call technical support.

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