Uniform Call Distribution 79
Uniform Call Distribution
The Uniform Call Distribution (UCD) features are described in the
following sections.
UCD Calls In Queue Display
From an idle display key telephone:
1. Dial [567] followed by the UCD group number (55X),
-or-
Press the preprogrammed flexible button. The ON/OFF
button LED lights steady.
This idle display prompts a Supervisor that a group is
having problems answering their calls.
The display tells the agent and their supervisor how
many calls are in queue.
The agent automatically receives the calls in queue
display whenever there is a call in queue.
2. Replace the handset or press the ON/OFF button to
terminate the display.
UCD Available/Unavailable Mode
If you are a UCD Agent, you can place your station in the Available
mode to receive UCD type calls or in the Unavailable mode to block
UCD calls from ringing to your station.
To enter Available Mode:
Dial [566] on the dial pad to start receiving UCD calls,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button.
This feature cannot be used with a call in
progress. The station is considered busy for
incoming calls during this operation.
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