WatchBot Home Security Camera - Frequently Asked Questions (FAQs); Troubleshooting Common Issues

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WatchBot Home Security Camera - User Guide
5FrequentlyAskedQuesons(FAQs)
Ihaveforgoentheadministratorusernameand/orpassword...
To reset the administrator username and password, Press and hold down the ‘RESET’ buon
on the camera base for 5 seconds. Release, and the username and password will be reset back
to the factory default administrator username and password.
Default administrator username: admin
Default administrator password: No password
I’mhavingproblemssenguptheIPAddressconguraon...
Check whether the IP address of the Camera server shares the same subnet as your work
staon: Click My Computer > Control Panel>Network & Dial-up Connecons > LAN > Aributes
>Internet Protocols (TCP/IP), and check IP Address and Subnet Mask. Make sure they are in the
same subnet when conguring IP Camera IP address manually.
I’munabletoaccessIPCameraviawebbrowser...
Double Check to ensure that your HTTP server soware is congured and running properly. If
you’re running any rewall soware, make sure it’s allowing inbound connecons to port 80.
Also, if you happen to be using a cable/DSL router, make sure you’ve set up port forwarding
properly (consult your router’s documentaon for more informaon). If none of these seem
to be the problem, it’s also possible that your ISP is blocking inbound connecons to port 80.
Many IPS’s have done this because of internet worms such as Code Red, If this is the case, you
willl have to setup your HTTP server on an alternate port (such as 8080).
Ihavenopicture/ProblemswithAcveXController...
Some WatchBot camera funcons such as recording and audio require AcveX controls to be
enabled. If you experience any issues with enabling AcveX on your computer, please visit
hp://windows.microso.com/en-GB/windows-vista/Why-does-Internet-Explorer-block-
some-AcveX-controls for more assistance.
AcveX controls are small programs, somemes called add-ons, that are used on the Internet.
They can enhance your browsing experience by allowing interacve content or they can help
with tasks such as installing security updates. Some websites require you to install AcveX
controls to see the site or perform certain tasks on it. When you visit such a site, Internet
Explorer asks if you want to install the AcveX control.
AcveX is not required when using other browsers such as Firefox, Chrome or Safari, however
features are much more limited. (Seesecon4fordetails).
Myvideoimageappearsjerkyorfreezestemporarilyandcontrolsaresluggish...
You may be experiencing problems with network bandwidth. The image frame rate is
subjected to the following factors: 1). network bandwidth; 2). PC performance, network
environment and display preference seng (brightness, theme, etc.); 3). the number of
visitors (Too many visitors will slow down the image frame rate.); 4). choice of switch or hub
(Try using a Switch for mulple IP Camera Servers rather than a Hub.).