Whirlpool WFW94HEX - Troubleshooting and Diagnostics; General Troubleshooting Guide

3-14
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Feet may not be in contact with the
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced
or too large.
Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jeans jacket with a
few extra items.
Use Bulky Item cycle for oversized, non-absorbent items
not appropriate for Bulky Items cycle. See “Cycle Guide”.
Item or load not suitable for selected cycle. See “Cycle Guide”
and “Using Your Washer” in this Use and Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
Fill hoses not attached tightly.
Drain hose connection.
Check that the drain hose is properly secured to drainpipe or
laundry tub.
Check household plumbing for leaks
or clogged sink or drain.
Water can backup out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Fill hose washers.
Noises
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Objects caught in washer
drain system.
Clicking or metallic
noises
Gurgling or humming
It is normal to hear the pump making a humming sound with
during the spin/drain cycles.
Washer may be
draining water.
Water Leaks
Check the following for
proper installation:
Vibration, rocking, or
“walking”
Load not completely
covered in water.
Water level not visible on door or
does not cover clothes.
This is normal for an HE front load washer. The washer senses load
sizes and adds the correct amount of water for optimal cleaning.
Washer not performing as expected
Washer may not be level.
Vibration or O -Balance
The door will lock unlock and lock again. Yo u will hear three
clicks after pushing start. This is normal.
Door locking or unlocking.
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can
cause leaking from the door or rear of cabinet. Always measure
detergent and follow manufacturer’s directions based on your
load requirements.
Water or suds leaking
from door or rear of
cabinet
Residue on door glass.
Periodically clean the the underside of the glass window to
avoid potential leaks.
F
irst try t
h
e so
l
utions suggeste
d
h
e
r
e
or visit our we
b
site at w
w
w
.w
h
ir
l
poo
l
.com/
h
e
l
p
f
or assistance and to possibly avoid a service call.
I
f you experience
P
ossi
bl
e Causes
Solut
i
on
Feet ma
y
not be in contact with the
must be level to o
p
erate
p
r
o
p
erl
y
. Jam nuts must be tight
y
y
a
g
ainst the bottom of the cabinet.
(19 mm) piece of pl
y
wood under
y
our washer will
r
educe
sou
n
d.
See
“L
e
v
e
l
t
h
e
W
as
h
e
r” in In
sta
ll
at
i
o
n In
st
r
uct
i
o
n
s.
Loa
d
cou
ld
b
e un
b
a
l
ance
d
or too
la
r
ge
.
A
voi
d
tig
h
t
l
y pac
k
ing t
h
e
l
oa
d
.
A
v
oi
d
was
h
ing sing
l
e items.
Ba
l
ance a sing
l
e item suc
h
as a rug or jeans jac
k
et wit
h
a
f
ew extra items.
U
s
e
Bulk
y
k
k
Ite
y
m
cycle
f
or
o
v
ersize
d,
no
n
-
a
b
so
r
b
e
n
t
i
tems
no
t
ap
p
r
opriate
f
or Bulky Items cycle. See “Cycle Guide”.
Item or load not suitable
f
or selected cycle. See “Cycle Guide”
an
d
“Using
Y
our
Y
Y
W
as
h
er” in t
h
is Use an
d
Ca
r
e
Gui
d
e.
E
mp
t
y po
c
k
e
t
s
be
fo
r
e
w
a
s
hi
n
g
.
L
oose
i
tem
s
s
u
ch
a
s
co
in
s
c
o
u
ld
f
all betwe
e
n
ba
s
k
e
t
a
n
d
tu
b
o
r
m
a
y
bl
oc
k
p
u
mp
.
It
may
b
e
n
e
c
es
s
ar
y
to
ca
ll
f
o
r
s
e
r
v
i
ce to
r
e
move
i
t
e
m
s
.
N
o
i
ses
It
i
s
n
o
r
ma
l
to
hea
r m
etal
ite
m
s
o
n
c
l
ot
h
i
n
g
such
a
s
m
etal
s
n
a
p
s
,
buc
kl
es
,
o
r
z
ipp
ers t
o
u
c
h
ag
a
i
ns
t
t
h
e
sta
inl
es
s
steel
bas
k
et
.
O
b
j
ects caught
i
n
w
as
h
e
r
d
r
ai
n
s
y
s
tem
.
Cl
ic
k
ing or meta
ll
ic
n
o
i
ses
G
u
r
gl
in
g
or
h
ummin
g
I
t
i
s
n
o
rm
al
t
o
h
ear
the
pu
m
p
ma
k
i
n
g
a
h
u
m
m
i
ng
s
oun
d
w
it
h
d
u
ri
n
g
the
s
pi
n/
d
r
ain
c
y
cle
s
.
W
a
sher may be
d
rainin
g
wate
r
.
r
r
V
ibration
,
r
o
ckin
g
, or
“
walkin
g
”
W
as
h
er may not
b
e
l
eve
l
.
V
i
b
rat
i
o
n
o
r
O
-
Ba
l
an
c
e
T
h
e
doo
r
will
lock
u
n
loc
k
a
n
d
l
oc
k
again
k
.
Y
o
Y
Y
u
will h
ea
r
t
h
r
e
e
c
li
ck
s
a
f
te
r
p
u
s
h
i
n
g
s
ta
r
t
.
Thi
s
i
s
n
o
r
m
al
.
Door
loc
k
i
n
g
or
u
nlockin
g
.
Fi
ll
h
oses not attac
h
e
d
tig
h
t
l
y
.
y
y
Drain
h
ose connection.
C
h
ec
k
t
h
at t
h
e
d
rain
h
ose is
p
r
oper
l
y sec
u
r
e
d
to
d
rainpipe or
l
aun
d
ry tu
b.
Check household plumbing
f
or leaks
or c
l
ogge
d
sin
k
or
d
rain.
W
ater can backup out o
f
a clogged sink or drainpipe. Check
all household plumbing
f
or leaks (laundry tubs, drain pipe,
water pipes, and
f
aucets.
)
Fill h
ose
w
as
h
e
r
s.
W
ater Lea
ks
Check the
f
ollowing
f
or
p
r
oper insta
ll
ation:
L
oa
d
not comp
l
ete
l
y
co
v
e
r
ed
in wate
r
.
r
r
W
a
ter
l
eve
l
not visi
bl
e on
d
oor or
d
oes not cover c
l
ot
h
es.
Thi
s
i
s
nor
m
a
l
fo
r
an
H
E
f
r
o
n
t
l
oa
d
w
as
h
e
r
.
r
r
T
h
e
w
as
he
r
s
en
s
e
s
l
o
a
d
s
i
z
e
s
a
n
d
add
s
the
co
r
r
e
c
t
a
m
o
u
nt of
w
f
a
ter
fo
r
opti
r
m
al
c
l
e
a
n
i
n
g
.
W
asher not per
f
orming as expected
N
ot usin
g
HE dete
r
g
ent or usin
g
too
muc
h HE
dete
r
g
ent.
O
nl
y
use HE dete
r
g
ent. Suds f
r
o
m
r
eg
ular dete
r
g
ents can
cause leakin
g
f
r
o
m
t
h
e
doo
r
o
r
r
e
ar of cabinet. Alwa
y
s measu
r
e
dete
r
g
ent and follow manufactu
r
e
r
’
s di
’
r
e
ctions based on
y
our
load
r
eq
u
i
r
e
m
e
n
ts.
W
ater or su
d
s
l
ea
k
in
g
f
r
o
m
doo
r
o
r
r
ea
r
o
f
cab
in
et
R
esidue on door
g
lass.
Periodicall
y
clean the the underside of the glass window to
a
void
p
otential leaks.