A: Sorry, IP500-TLS Diagnostic Tool does not have the capability to tune up car.
Q6: It was frozen until the battery went flat even I tried the reset button and the
power button.
A: Please make sure you have updated the App to the latest version(To update the
App to the latest, go to More> Setting> About> Version> APP Version to check the
latest App version and update to the latest.). If yes, please reset to factory settings
and check again. If it still does not work, please reach us directly via
support@xtoolonline.com.
Q7: I cannot update, I've tried Wi-Fi and cell phone as hotpot, however, keep
telling me failure connection.
A: This problem could reside with the setting of your router firewall or the network
provider in your region that restricts access to the server, please check if your router
firewall can access the server or not. If the problem still exists, please reach us via
support@xtoolonline.com.
Q8. Why should I connect the scanner to internet once a month?
A: It's a government policy compliant requirement to connect the device to Wi-Fi
once a month to report IP location to prevent the device being used for illegal
activities. If connecting it to Wi-Fi did not solve the issue, please reach us directly via
support@xtoolonline.com ASAP.
Q9: The auto scan/VIN cannot work on my vehicle.
A: As for auto scan/VIN, it does not cover all vehicles as some vehicles did not store
VIN in the ECU, some VIN is not included in our coverage database, and some
vehicles like Dodge work in "sending command, answering command" mode for
vehicle communication.
You can try below alternative navigation methods:
● Turn on the ignition and not start the engine to try auto scan. For older vehicles,
please turn on the ignition and start the engine and try auto scan.
● Manual input VIN.
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