● Diagnosis> America/Europe/Asia> Vehicle Selection> Automatic Detection.
● Diagnosis> America/Europe/Asia> Vehicle Selection> Manually Selection.
Q10: My diagnostic tool cannot connect to Wi-Fi.
A: If it shows "times out", please check your router and make sure that your router
selected WPA2, not WPA3(maximum compatibility), and that it has not blocked the
outgoing network traffic to non-US regions like China. Switching to mobile phone
hotspot will most likely solve the registration issue. You can switch back to home
Wi-Fi for software downloads when activation is done.
The second method is to connect to the Wi-Fi extender. If you have the Wi-Fi main
modem and the extender. You can try to disconnect the diagnostic tool from the
main Wi-Fi and connect it to the internet via the extender.
If it has connected to the internet but shows "connect internet to sync your device",
the problem is that the country and time zone (china time zone) in the Android
system didn't match what the network time zone was (pacific time zone) and is
preventing it from syncing. Please just correct the time zone to pacific time zone by
entering more menu> settings> Date & Time> select time zone.
Q11: When activating the device, shows error message "registration failure" after
entering your email address.
A: Try mobile hotspot (recommended) or a different network to activate.
Q12: Received a used device with a lock screen password, unable to open the
device.
A: Contact our support team with the device's S/N via support@xtoolonline.com to
resolve the issue.
Q13: Shall I connect my device to the Internet/ Wi-Fi all the time?
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