Basic Call Features
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To resume a call held by boss:
Do one of the following:
- The boss taps Resume to resume the held call.
- The delegate taps the avatar of the caller on the Boss/Admin screen. The call will be
resumed by the delegate, and the boss will drop the call automatically.
To resume a call held by delegate:
Do one of the following:
- The delegate taps Resume to resume the held call.
- The boss taps the avatar of the caller on the Boss/Admin screen. The call will be resumed
by boss, and the delegate will drop the call automatically.
Transferring Calls to Boss’s Voicemail
If a boss is unavailable to answer calls, delegates can transfer the calls directly to a boss’s
voicemail. The caller can follow the voice prompt to leave the voicemail.
To transfer a delegation call to the boss’s voicemail:
Before answering the delegation call or during a delegation call:
1. Tap Boss VM to forward the incoming call to boss’s voicemail directly.
The touch screen of the delegate’s phone is shown below:
Making a Safe Transfer to Boss
After a delegate answers the call, the delegate can transfer the call to the boss’s phone using
Safe Transfer, which enables the delegate to transfer the call to the boss’s phone and prevent
the call from going to voicemail if the boss does not answer the call.
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