Product Manual - ZMORPH i500 back to table of content
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12
Warranty and liability
3.2 Acceptance of warranty claim
3.1.5 The warranty does not apply to the consumable parts (such as nozzle, PTFE tube, jagger, toothed belts,
glass part of the table, bearing) unless failure has occurred due to a defect in materials or manufacture.
3.1.6 The warranty shall cease to apply in the event of:
a) any product modication by any person not authorized by Zmorph;
b) any repair attempts of product by any person not authorized by Zmorph;
c) other interference in the product carried out by a third party.
3.1.7 The warranty service does not apply to the actions stipulated in the User Guide which the user is obli-
gated to perform on their own and at their own expense.
3.1.8 The warranty applies without territorial restrictions.
3.2.1 The warranty claims shall be led using online form available at zmorph3d.com
3.2.2 Acceptance of warranty claim requires:
a) registration of the product at www.zmorph3d.com
b) returning a completed warranty claim in accordance with section 1 above during a warranty period
c) including the name of the product, the date of purchase, a detailed description of the damage, as well
as the description of the defect in the warranty claim;
d) attaching the copy (scan) of a proof of purchase to the warranty claim;
e) act in accordance with Zmorph’s recommendation included in the answer to warranty claim.
3.2.3 Zmorph’s recommendations referred to in point 2 letter e above will be provided within 2 business days
of submitting the warranty claim and may include:
a) Repair of the product by the Customer in accordance with Zmorph’s instructions;
b) deliver a defective product at Customer’s expense to the Zmorph registered oce or a service point
indicated by Zmorph, and in the case of export shipments, the Customer should rst use the services of
a courier company indicated by Zmorph.
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