Chapter 23 Troubleshooting
LTE3301-M209 User’s Guide
141
23.3 Zyxel Device Access and Login
I don’t know the IP address of my Zyxel Device.
1 The default IP address of the Zyxel Device is 192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address of the Zyxel Device by
looking up the IP address of the default gateway for your computer. To do this in most Windows
computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default Gateway
might be the IP address of the Zyxel Device (it depends on the network), so enter this IP address in your
Internet browser.
3 Reset your Zyxel Device to change all settings back to their default. This means your current settings are
lost. See Section 1.5 on page 13 for information on resetting your Zyxel Device.
I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See Section 1.5 on page 13.
I cannot see or access the Login screen in the Web Configurator.
1 Make sure you are using the correct IP address.
• The default IP address of the Zyxel Device is 192.168.1.1.
• If you changed the IP address (Section 8.4 on page 81), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I don’t
know the IP address of my Zyxel Device.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled. See Appendix A on page 139.
4 Make sure your computer is in the same subnet as the Zyxel Device. (If you know that there are routers
between your computer and the Zyxel Device, skip this step.)
• If there is a DHCP server on your network, make sure your computer is using a dynamic IP address.
See Section 8.4 on page 81.
• If there is no DHCP server on your network, make sure your computer’s IP address is in the same
subnet as the Zyxel Device. See Section 8.4 on page 81.
To Next Page
Loading...
