NON-FAULT CODE RECOVERY
Problem Description Troubleshooting Steps
The printer will not power up The UI is off and there are no sounds coming from the
printer.
1. Turn the power switch off
2. Wait for 30 seconds
3. Unplug the power cord
4. Wait for 10 seconds
5. Make sure the power switch is off
6. Plug in the power cord
7. Wait for 2 seconds
8. Turn the power switch on
9. The UI should be powered on and the printer should start
making turn on initialization sounds within the next minute. If
this does not happen please contact your local service
provider
The UI displays a message “Printer
Disconnected”
The printer lost its connection and is non-responsive. 1. Turn the power switch off
2. Wait for 30 seconds
3. Unplug the power cord
4. Wait for 10 seconds
5. Make sure the power switch is off
6. Plug in the power cord
7. Wait for 2 seconds
8. Turn the power switch on
9. The UI should be powered on and the printer should start
making turn on initialization sounds within a minute or so.
10. The UI should be ready and communicating with the
printer in 2 to 3 minutes. If this does not happen please
contact your local service provider
User Interface
Powered up, non-responsive. The UI appears to be hung, the printer is powered on, the UI
is displaying a screen (not blank), but is non-responsive.
1. Turn the power switch off
2. Wait for 30 seconds
3. Unplug the power cord
4. Wait for 10 seconds
5. Make sure the power switch is off
6. Plug in the power cord
7. Wait for 2 seconds
8. Turn the power switch on
9. The UI should be powered on and the printer should start
making turn on initialization sounds within a minute or so.
10. The UI should be ready and communicating with the
printer in about 2 to 3 minutes. If this does not happen
please contact your local service provider
UI stuck in a specific routine The UI appears to be stuck in a specific routine, such as
aborting a job, accessing the platform, etc., for at least 1
minute.
1. Turn the power switch off
2. Wait for 30 seconds
3. Unplug the power cord
4. Wait for 10 seconds
5. Make sure the power switch is off
6. Plug in the power cord
7. Wait for 2 seconds
8. Turn the power switch on
9. The UI should be powered on and the printer should start
making turn on initialization sounds within a minute or so.
10. The UI should be ready and communicating with the
printer in about 2 to 3 minutes. If this does not happen
please contact your local service provider
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