ABB ETL600 - Page 369

ABB
ABB Switzerland Ltd e-mail:
utilitycommunication@ch.abb.com
Power Technology Systems LN: utilitycommunication@ABB_CH01
PTUKK4 Repair Center Fax: ++ 41 58 585 16 85
CH-5400 Baden / Switzerland Tel: ++ 41 58 589 22 71
Repair & Return Procedure
1) General
All our equipment and parts are warranted against defects in material and workmanship for a
period as agreed in the order or in the SERVICE CONTRACT. All faulty parts returned to us
should have a FAULT REPORT.
The Repair & Return Procedure has following benefit for you:
N Quality of response
N Single Point-of- Entry to ensure the process efficiency and reliability
N Expedite service for all Service Contracts
2) Repair & Return Process
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1. Send Modules with Fault Report
(Please send a fax copy of the Fault Report to PTUKK4 to follow-up your delivery)
2. Check the Modules and Repair Type
(If Warranty Repair or Service Contract send
the modules to repair and fax an acknowledgement
of receipt to customer. If Out of Warranty Repair
send an offer to customer)
3. Send an Offer to Customer
(Within 5 working days after receiving
faulty modules with fault report
for Out of Warranty Repair)
4. Send Formal Purchase
Order
5. Repair of Modules
6. Delivery with Repair Report
(Invoicing in case of Out of Warranty Repair)
02.09.2005 Page 1 of 3 1KHM010296 RevF