Problem (error
code)
Possible cause Possible solution
Over temperature
(0x0080)
The internal temperature
is too high.
1. Do a check of the operation
temperature on the product
label. If the ambient tempera-
ture is too high, the EVSE will
decrease the output current
automatically.
2. If it is necessary, install the
EVSE in an environment with a
lower ambient temperature.
3. Do the procedure that is de-
scribed for the problem 'the
AC input voltage is too high'.
4. If you can not solve the prob-
lem, do not use the EVSE.
Contact your local company
representative or a qualified
electrical contractor. Refer to
section 1.12.
Power relay fault
(0x0400)
The relay contact is detec-
ted in wrong state or has
damage.
1. Examine the relay contact.
2. If necessary, contact your lo-
cal representative of the man-
ufacturer or a qualified elec-
trical contractor. Refer to sec-
tion 1.12.
Internal communi-
cation failure
(0x0800)
The internal boards of the
EVSE fail to communicate
with each other.
1. Connect the EVSE to the inter-
net.
2. Do a check of the WiFi signal
at the site
3. Do a check of the Nano-SIM
card connection and the 4G
signal strength at the site.
E-Lock failure
(0x1000)
Error to lock / unlock the
charge connector.
1. Examine the connection of
the EV charge cable.
2. If necessary, contact your lo-
cal representative of the man-
ufacturer or a qualified elec-
trical contractor. Refer to sec-
tion 1.12.
Missing phase
(0x2000)
B and C phase are missing
or one of these phases is
missing.
Contact your local representative
of the manufacturer or a qualified
electrical contractor. Refer to sec-
tion 1.12.
Modbus communi-
cation lost
(0x4000)
The Modus communica-
tion is lost.
Contact your local representative
of the manufacturer or a qualified
electrical contractor. Refer to sec-
tion 1.12.
Troubleshooting
BCM.V3Y00.0-EN | 002 41
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