ABB Terra AC - Troubleshooting table (UL portfolio)

Problem (error
code)
Possible cause Possible solution
The EV charge cable is not
connected correctly.
1. Examine the connection of
the EV charge cable.
2. If necessary, contact your lo-
cal representative of the man-
ufacturer or a qualified elec-
trical contractor. Refer to sec-
tion 1.12.
There is a problem with
the ChargerSync app or
the RFID card.
1. Make sure that you have reg-
istered in the ChargerSync
app.
2. Make sure that you use a RFID
card that the manufacturer
provided.
3. Make sure that the RFID card
is added on the ChargerSync
app.
4. Start the ChargerSync app.
5. Start the authorization proc-
ess.
6.3 Troubleshooting table (UL portfolio)
Problem (error
code)
Possible cause Possible solution
Residual current
detected (0x0002)
There is residual current
(20mA AC) in the charge
circuit. Current leaks into
the ground.
1. De-energize the EVSE. Refer
to section 6.4.
2. Contact your local representa-
tive of the manufacturer or a
qualified electrical contractor.
Refer to section 1.12.
PE missing or swap
neutral and phase
(0x0004)
The EVSE is not earthed
correctly or neutral and
phase wires are swapped.
Contact your local representative
of the manufacturer or a qualified
electrical contractor. Refer to sec-
tion 1.12.
Over voltage
(0x0008)
The maximum voltage on
the power input is too
high.
Contact your local representative
of the manufacturer or a qualified
electrical contractor. Refer to sec-
tion 1.12.
Under voltage
(0x0010)
The voltage on the power
input is not sufficient.
Contact your local representative
of the manufacturer or a qualified
electrical contractor. Refer to sec-
tion 1.12.
Over current
(0x0020)
There is an overload on the
EV side.
Contact your local representative
of the manufacturer or a qualified
electrical contractor. Refer to sec-
tion 1.12.
Troubleshooting
BCM.V3Y00.0-EN | 002 43