Problem (error
code)
Possible cause Possible solution
The EV charge cable is not
connected correctly.
1. Examine the connection of
the EV charge cable.
2. If necessary, contact your lo-
cal representative of the man-
ufacturer or a qualified elec-
trical contractor. Refer to sec-
tion 1.12.
There is a problem with
the
ChargerSync
app or
the RFID card.
1. Make sure that you have reg-
istered in the
ChargerSync
app.
2. Make sure that you use a RFID
card that the manufacturer
provided.
3. Make sure that the RFID card
is added on the
ChargerSync
app.
4. Start the
ChargerSync
app.
5. Start the authorization proc-
ess.
6.4 De-energize the EVSE
1. Open the breaker that supplies the power to the EVSE.
2. Wait for minimum 1 minute.
Troubleshooting
46 BCM.V3Y00.0-EN | 002
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