Problem (error
code)
Possible cause Possible solution
Modbus communi-
cation lost
(0x4000)
The Modus communica-
tion is lost.
Contact your local representative
of the manufacturer or a qualified
electrical contractor. Refer to sec-
tion 1.12.
The display shows
that the EV is not
ready for the
charge session or
the
ChargerSync
app shows 'waiting
for EV'
The EV is unavailable Wake up the EV. Refer to section
4.5.
The EV is not charg-
ed
There is a problem with
the EVSE
1. Make sure that the power
supply to the EVSE is on.
2. Examine the EVSE to find if is
working correctly.
3. Examine the
ChargerSync
app
and the charge LED to make
sure that the charging session
is authorized.
4. Start the charging session.
The EV charge cable is de-
fective.
1. Examine the EV charge cable.
2. If the EV charge cable is de-
fective, contact your local rep-
resentative of the manufac-
turer or a qualified electrical
contractor. Refer to section
1.12.
The EV connection
or authorization
process fails
The EV charge cable is de-
fective.
1. Examine the EV charge cable.
2. If the EV charge cable is de-
fective, contact your local rep-
resentative of the manufac-
turer or a qualified electrical
contractor. Refer to section
1.12.
Troubleshooting
BCM.V3Y00.0-EN | 002 45
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