TROUBLESHOOTING - 10
VerifyNow System User Manual Page 96 14340.J
No. Issue Description Resolution
15
Attention - Failed EQC
An assay was
attempted although an
EQC was required
before the assay could
start.
This event occurs when an assay was attempted following a failed
EQC, or if the date or time was changed since the last EQC was run
and an assay was attempted. Typically, this event occurs when the
current user has not been given the authority to perform a diagnostic
EQC test, and the user tried to run an assay when an EQC was
required.
NOTE: An EQC must pass before an assay can be performed.
1) Have an operator with QC authority return to the Main Menu
screen and Login.
2) Perform an EQC test (see Section 5.1).
3) If the EQC is OK, verify the authority level of the original user (see
Section 8.6.1), and update, if necessary. If the EQC is not OK or the
problem continues, call Customer Support.
16
Error - Mixer
frequency
OR
EQC F1, F2 Parameter
The sample-mixing rate
was not within
specifications.
1) Check the alarm and error log (see Section 7.4.1) and note the
frequency of Error 16 in the log and whether it occurred during a
patient test (A) or during an EQC test (E).
2) Call Customer Support with this information.
If this event occurred during an EQC test, refer to Table 10-5 for
more information.
17
Error – EQC V1
parameter
This event occurs
during a Failed EQC,
and is logged as Error
17 in the event log.
See V1 in Table 10-5.
1) Use the cleaning device (see Section Error! Reference source
not found.) then perform an EQC (see Section 5.1).
2) Repeat if necessary. Call customer support if EQC does not pass
after three attempts.
18
Error – EQC V2
parameter
This event occurs
during a Failed EQC,
and is logged as Error
18 in the event log.
See V2 in Table 10-5.
1) Use the cleaning device (see Section Error! Reference source
not found.) then perform EQC (see Section 5.1).
2) Repeat if necessary. Call customer support if EQC does not pass
after three attempts.
19
Error – EQC P1
parameter
This event occurs
during a Failed EQC,
and is logged as Error
19 in the event log.
See P1 in Table 10-5.
1) Use the cleaning device (see Section Error! Reference source
not found.) then perform EQC (see Section 5.1).
2) Repeat if necessary. Call customer support if EQC does not pass
after three attempts.
21
Error - Low proximal
voltage
Assay or EQC optical
data was outside
expected limits.
This event occurs
during a Failed EQC as
O1, and is logged as
Error 21 in the event
log.
Possible causes of this error include incomplete reagent
reconstitution, a damaged EQC device, faulty optical components,
or excessive time between the blood draw into a syringe and sample
transfer to the sample tube or start of the assay.
1) If running an EQC, verify the EQC device is not damaged.
2) If running an assay, ensure that the sample was drawn correctly,
that it was mixed sufficiently but gently, and that the assay was run
within the time allotted for the assay type (see Chapter 6, Patient
Testing).
3) Perform an EQC test (see Section 5.1). If the EQC is OK, attempt
the assay again.
4) If the EQC is not OK or the problem continues, call Customer
Support.
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