TROUBLESHOOTING - 10
VerifyNow System User Manual Page 95 14340.J
No. Issue Description Resolution
11
Attention - Air leak
The sample left the
staging well prematurely
during the warming
cycle.
Typical causes of this event include a dirty port connection, use of
an incompatible sample tube, and not inserting the sample tube
firmly against needle hub.
1) Keep the assay device for troubleshooting, and verify the
detection wells filled with blood and the correct Greiner tube was
used. Refer to Section 6.2, Patient Sample Collection for more
information.
2) Use the cleaning device (see Section Error! Reference source
not found.).
3) Perform an EQC test (see Section 5.1)
4) If the EQC is OK, run a Wet QC Level 1 (see Section 5.2.1) and
verify the result falls within expected range.
5) If the EQC is not OK, call Customer Support and have the assay
device handy.
12
Attention - Tube or
assay device removed
The sample tube or
assay device was
removed during the
assay.
Either the sample tube/assay device was removed by the operator
before the test was completed OR a non-compatible tube was used.
1) Inspect the tube, and verify that the correct Greiner tube was
used. Refer to Section 6.2, Patient Sample Collection for more
information.
2) Discard the sample and the assay device. Do not reuse. Re-draw
a blood sample.
3) Wait for the prompt before removing the assay device during the
next assay (see Section 6.4).
NOTE: Once an assay has started, do not remove the assay
device or the sample tube until prompted, or until after aborting
the assay.
13
Error - Measurement
Timeout
An error occurred
during the
measurement portion of
an assay or WQC.
1) Power the instrument off. Wait 10 seconds, and then power it on.
2) Perform an EQC test (see Section 5.1)
3) If the EQC is OK, run a Wet QC Level 2 (see Section 5.2.2) and
verify the result falls within expected range. If so, proceed with the
assay.
4) If the EQC is not OK or the WQC produces an error, call
Customer Support.
14
Attention - Scheduled
EQC
An EQC test needs to
be run and current
operator does not have
authority to do so.
Typically, this event occurs when a routine user has not been given
the authority to perform a diagnostic EQC test.
1) Have an operator with QC authority return to the Main Menu
screen and Login.
2) Perform an EQC test (see Section 5.1).
3) If the EQC is OK, verify the authority level of the original user (see
Section 8.6), and update, if necessary.
4) If the EQC is not OK or the problem continues, call Customer
Support.
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