Why can't the other party see or hear me on my ACN Telephone?
If the call is connected, both audio and video are present, but the called party cannot see or hear you on your ACN Telephone, check if their video phone is installed on a private network or a firewall system. Verify that the audio/video input path is correctly configured in the “Set-up” menu during a call, and check if the other party’s audio/video device works properly.
Why is there no sound when the screen is visible on my ACN Telephone?
If the call is connected, the screen is visible, but there is no sound on your ACN Telephone, check if the called party’s microphone is working and increase the volume levels. If the video phone is installed on a private network or behind a firewall, you may not be receiving the other party’s audio.
Why is the screen dark and sound quality poor on my ACN Telephone?
If the call is connected, but the other party’s screen is dark and the sound quality is poor on your ACN Telephone, this may be because the video phone is installed on a private network or behind a firewall. Also, check if a camera is connected to the called party’s video phone.
What to do if I cannot receive incoming calls on ACN Telephone?
If you cannot receive incoming calls on your ACN Telephone, it could be due to a private network or firewall system. Check that the registration light is on, as you cannot receive calls if the phone isn't registered. Try power cycling the phone by turning it off and then on again.
How to fix ACN Telephone if I cannot make a call?
If you cannot make a call with your ACN Telephone, check that the Internet cable is connected to the WAN or LAN port and that the handset is connected to the video phone. If the phone is connected properly, verify the registration lamp turns on. The called party may not be registered with the same network. Try power cycling the phone. If using speed dial, verify the number is correct in the Phonebook. Calls may not connect if the called party uses a video phone on a private network or firewall. Family Plan customers cannot call phones off the ACN network (numbers start with 100 or 101). Ensure the called number is correct, including 1+ area code for long distance and toll-free calls.
Why won't my ACN Telephone register?
If your ACN Telephone will not register, first ensure it's getting an IP address from your modem/router. Try power cycling your modem, router, and the telephone. Also, firewalls can block ports needed for registration, so try bypassing any device with a firewall.
What to do if unable to answer call from phone connected to FXS port on ACN Telephone?
If you are unable to answer calls from a phone connected to the FXS port, first verify that the IRIS 3000 is functioning properly without the phone connected to the FXS port. Ensure the phone cable from the IRIS 3000 to the auxiliary phone is securely connected. Connect the phone directly to the FXS port, avoiding house wiring or external CID or answering machines. If possible, test with a different phone, as some phones may require more power than the IRIS 3000 can supply and may not be compatible.
Lists the physical components included with the ACN Videophone such as the main unit and handset.
Provides essential user safety guidelines and precautions for operating the Videophone.
Guides on connecting the Videophone's main components for initial setup.
Explains how to initiate a phone call using the keypad, standby mode, or call log.
Details how to place a call using the Videophone's call history.
Details how to make calls using saved contacts in the phonebook.
Introduces the phonebook feature for managing contacts.
Step-by-step instructions for adding a new contact to the phonebook.
Introduces the call history feature for reviewing calls.
Accesses device settings for System, Time, Upgrade, and Administrator.
Accesses settings related to sound, display, and network.
Procedure to restore the device to its original factory settings.
Steps to resolve issues with powering on the device.
Steps to resolve issues with the display screen.
Steps to resolve issues with hearing call connection signals.
Steps to resolve issues when unable to make calls.
Steps to resolve issues with receiving incoming calls.
Steps to resolve no ringing sound issues on incoming calls.
Steps to resolve video or audio quality issues.
Steps to resolve no sound issues during a call.
Steps to resolve issues where both parties cannot see or hear.
Steps to resolve issues where audio transmit is faulty.
Steps to resolve frozen screen and no audio issues.
Steps to resolve issues with device registration.
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