When encountering an issue during operation of Agilent flow cytometer and
associated accessories, it is highly recommended to submit a Technical Support
Request by clicking Home > Technical Support Request in the NovoExpress main
window. The Technical Support Request Creation Wizard automatically collects
the instrument configurations, system logs, current screenshot, current experiment
file and other information that helps in the diagnosis and troubleshooting of Agilent
flow cytometer. User can also attach any other files using this function. Please refer
to NovoExpress Software Guide for detailed information on this function.
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