10.8 Troubleshooting
Below is a troubleshooting guide that can help you resolve any problems that might occur.
Installation says you do not have write
permissions in this folder
You are probably not permitted to change the folder in which you are
trying to install PC Sync. Try installing it in another location.
Phone displays “HTTP error, HTTP
request failed“
Please make sure PC Sync is started in the PC.
Please check if the same port is set on the phone and on the PC.
Please check you correctly entered PC address.
Please check your firewall settings. The port may be closed by the
firewall. Try to change the port.
PC Sync displays “Unable to listen to the
port“
Please make sure no other applications are using this port.
Please make sure the firewall allows listening to this port. Try to change
the port.
PC Sync displays “Selected folder has
been deleted“ or “Cannot open Outlook
profile“
The profile or the folder that My IC Phone Synchronizer is configured to
synchronize with has been deleted. Select another profile or folder in
settings.
PC Sync displays “Outlook is not
installed“
My IC Phone Synchronizer could not find a supported version of Outlook
on the PC. Install Outlook.
PC Sync displays “Error communicating
with Outlook“
My IC Phone Synchronizer could not communicate with Outlook. This
might be because Outlook has been installed but not yet set up properly
or is malfunctioning. Starting Outlook itself may provide information on
what is wrong.
My IC Phone Synchronizer displays
“Synchronization has failed. An error
during data exchange with computer has
occured“
Please make sure PC Sync is started in the PC.
Please restart My IC Phone Synchronizer.
Please check if My IC Phone Synchronizer has run when Windows has
started (enable the startup option in configuration of the application).
Nothing happens when I press the
Synchronization button on the phone (no
Synchronization dialog appears in My IC
Phone Synchronizer). An error message
appears stating “Synchronization has
failed“.
Most likely there is a mismatch in protocols: the phone uses HTTPS and
My IC Phone Synchronizer uses HTTP or vice versa. Try to check or
uncheck the “Use secured connection“ Ý checkbox and restart
synchronization. Ask your system administrator which protocol your
phone uses.
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