Overview | 1-5
Technical Support
AMETEK/Thermox is committed to providing the best technical support
in the industry. If you need service or application assistance, please call
AMETEK at (412) 828-9040, or your local AMETEK/Thermox representa-
tive.
Before you call the factory for technical support, run test gases and record
the following values (you may be asked by the factory to provide this
information when receiving service):
• Cellmillivolts
• Thermocouplemillivolts
• Celltemperature
See the “Display” section in the Controller / User Interface chapter for
help on how to display this information on your Series 2000 control unit.
If you need to return equipment, you will be asked to provide the follow-
ing information before obtaining a Return Material Authorization (RMA)
number.
• Billingandshippingaddress
• Modelnumber
• Serialnumber
• Purchaseordernumber
• Telephonenumber
Before returning material, you must get an RMA number from the
factory.
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