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I am trying to upgrade my Keypad and the loader is telling me that it nds the mount but the rmware is
the incorrect version.
There are few possible causes:
The rst is that your control box rmware is in fact a version that does not support online Keypad upgrades (Version B or
lower). Please call Astro-Physics to get your chip upgraded.
The second is that your computer is set to an incorrect COM port and is communicating with another device on your COM
port, most commonly a modem. Verify your COM port settings with another program like PulseGuide or The Sky to make
sure that you have communication with the mount. Check the COM port setting in the program and make sure the same
COM port is selected in the Keypad loading program.
I am upgrading my Keypad from the website and the loader appears to be working but no data is appear-
ing on the screen other than sending page x…
In most cases this is caused by attempting to load the Keypad through the bottom port on the control box. The Keypad
MUST be loaded through top COM port on the control box or the load will fail. If you have already attempted to load your
Keypad in this manner and are only left with a blinking cursor on the screen, you can start the loading steps from the start
and your Keypad will load properly. Please follow all download instructions very carefully.
When I enter an object it slews to the wrong place, tells me that it is below the horizon by several degrees
and has completely incorrect object data.
If all 3 of these symptoms are occurring it is likely that your Keypad’s database has been corrupted or lost. Many things
can cause this to happen, removing the internal Keypad battery improperly, having a dead or dieing battery or power
surges caused by lightning strikes are all common triggers for this. To reload your Keypad’s database you will need to
download a utility from the Astro-Physics website to repair your database. If the database continues to fail after you have
reloaded it, please call Astro-Physics for further instructions.
My motorized focuser won’t operate at the slow speed setting.
Please refer to the section earlier in the manual on using the focus control functions. You probably have a GTOCP3
control box with RoHS compliant lead-free components. The lead-free driver chip does not support the slow focus speed
for all motors. You can still use the external controller that came with the focus motor.
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