Digital Life Customer Care Technical Support
Digital Life User Manual | Page 25 of 62 ATT-UM-V1.1-201303
Digital Life Customer Care Technical Support
Digital Life Customer Care Technical Support agents are available 24x7 to provide any
assistance that you require, including:
• Establish/change your mandatory four (4) digital Alarm Panel PIN
• Establish/change your optional Duress PIN
• Change your Entry Delay Timer setting
• Change your Exit Delay Timer setting
In order to speak with a Digital Life Customer Care Technical Support agent, please call
1-855-288-2727 and when prompted press number four (4) to speak with an agent:
• Active Alarm, press (1)
• New Service, press (2)
• Questions About Your Bill, press (3)
• Customer Care Technical Support, press (4)
Creating/Changing Your Alarm Panel PIN
A Digital Life Customer Care Technical Support agent can assist you in creating or
changing your mandatory four (4) digit Alarm Panel PIN. An Alarm Panel PIN must be
established before you will be able to arm and disarm your system. You can also
create/change your Alarm Panel PIN by accessing www.att.com/dlpin.
Creating/Changing Your Duress PIN
A Digital Life Customer Care Technical Support agent can assist you in creating or
changing your optional four (4) digit Duress PIN. Your Duress PIN must be different than
your Alarm Panel PIN. Your Duress PIN can be entered at any time and it generates a
silent alarm. You can also create/change your Duress PIN by accessing
www.att.com/dlpin.
Changing the Entry Delay Timer
A Digital Life Customer Care Technical Support agent can assist you in changing your
Entry Delay Timer Interval. The default setting is thirty (30) seconds. You have a range
of thirty (30) seconds to four minutes (240 seconds) for your Entry Delay Timer Interval
setting.
When entering your home while the system is armed, the Entry Delay Timer Interval
feature allows you sufficient time to get to a keypad and enter your Alarm Panel PIN
before the system sounds an alarm.
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