C5 Series User Manual Rev. 1.4
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Warranty Conditions
Only the manufacturer can recognize the conditions of warranty. Should other parties
than the manufacturer be responsible for the malfunctioning, we consider the right of
warranty as void. This is the case if the unit is modified electrically or mechanically,
particularly in its wiring/soldering, or if the unit is used for purposes not intended by the
manufacturer, or if the unit's external wiring is faulty, or if the unit is used under conditions
outside those stated in its manual.
Warranty Period
2-year warranty for C5 series sold inside of the European Union (EU)
1-year warranty for all C5 series sold outside of the European Union (EU)
Extended Warranty
The warranty period can be extend to maximum 36 months.
Return Policy
Before returning a camera for repair (warranty or non-warranty) to AT – Automation
Technology GmbH a Return Material Authorization (RMA) number has to be provided by
AT. Please get in contact with the AT support to receive a RMA.
Ship the sensor carefully packed in its original shipping box or an equivalent box back to
our destination in Germany, 23843 Bad Oldesloe, Hermann-Bössow-Straße 6-8.
If the camera was purchased over a distributor, please get in contact with them to start
the RMA process.
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