Administering Voice Mail
Issue 1 May 2011 51
Administering Voice Mail
Use the settings file to configure the Messages button by setting the system parameter
MSGNUM
to any dialable string. MSGNUM examples are:
●
a standard telephone number the deskphone should dial to access your voice mail
system, such as AUDIX or Octel.
●
a Feature Access Code (FAC) that is configured for the Feature "To Voice Mail" will allow
the user to transfer the active call directly to voice mail. FACs are supported only for
QSIG-integrated voice mail systems like AUDIX or Octel. QSIG is an enhanced signaling
system that allows the voice mail system and Avaya Communication Manager Call
Processing to exchange information.
When the user presses the Messages button on the deskphone, that number or FAC is
automatically dialed, giving the user one-touch access to voice mail.
The settings file specifies the telephone number to be dialed automatically when the user
presses this button. The command is:
SET MSGNUM 1234
where 1234 is the Voice Mail extension (CM hunt group or VDN). For more information,
see
.
To reach the Voice Mail system using the Messages button during failover, administer the
parameter PSTN_VM_NUM.
Administering auto hold
The 9600 Series SIP Deskphones always provide auto hold, regardless of whether or not the
Auto Hold parameter is administered on the Avaya Communication Manager IP Network
System Parameters form.
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