Avaya H.323 9608 - Failure to Hear DTMF Tones; Correcting a Power Interruption; Using the VIEW Procedure for Troubleshooting

Failure to hear DTMF tones
As H.323 telephones do not send DTMF tones to non-H.323 telephones, the user need not
perform troubleshooting for failure to hear DTMF tones from a 9600 Series IP phone. The
TN2302AP board does not pass in-band DTMF tones.
Correcting a power interruption
If power to a 9600 Series IP deskphone is interrupted while the phone is saving the application
file, the HTTP/HTTPS application can stop responding. If this occurs, restart the phone.
Using the VIEW procedure for troubleshooting
About this task
Use the following procedure to verify the current values of system parameters and file
versions.
Note:
If administered through OPSTAT, end users can gain access to the Network Information
option from the Phone Settings option of Avaya Menu to view but not change most of the
parameters associated with Craft Local Procedures.. For more information about this option,
see the applicable user guides.
Important:
IPv6 operation is limited to a specific customer set and is not available for general use.
Note:
You can use the ADDR option to view IP addresses if needed. For more information on using
the ADDR option, see
Changing IP address information on page 47. The IP addresses might
have been entered incorrectly. Verify whether you were provided with correct IP
addresses.
Procedure
1. Select VIEW from the Craft Local Procedure Screen.
Troubleshooting
72 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014
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