Avaya H.323 9608 - LLDP Troubleshooting

Condition Cause/Resolution
Personalize Labels
option on the phone.
RESOLUTION: The user should use the list
displayed on the phone, scroll to highlight the
desired button label, and press either OK or the
corresponding line button.
The user reports
inability to gain
access to Contacts
or backed-up Call
Log entries, or
user options.
AND the user is
registered via a USB
login.
CAUSE: The phone is working as designed.
RESOLUTION: Remove the USB device and
log in locally.
The user reports
that pressing My
Pictures causes
the default Avaya
or administered
custom
screensaver to
appear.
AND the user is
registered via a USB
login.
CAUSE: One or more files in the USB pictures
directory are not in proper .jpg format or are too
large for the given phone to display.
RESOLUTION: Check the file format and verify
that height/width limits as specified in the User
Guide are followed.
Touchscreen phones only. User gets
Could Not Access Internet Service
message from the World Clock or Weather
application.
CAUSE: WMLPROXY and or WMLPORT
have not been properly administered.
RESOLUTION: Administer the missing data in
the 46xxsettings file.
For more information on the settings file, see
the Administering Avaya IP phone H.323 9608,
9608G, 9611G, 9621G, and 9641G.
LLDP Troubleshooting
If the Waiting for LLDP message appears for more than a few seconds, the message generally
indicates a problem with getting a value for the call server IP address. This error can occur
due to incorrect settings in script files or in the way the network is configured.
On booting, the phone must obtain a valid IP address for the call cerver. The phone can obtain
the value, known as MCIPADD, from several sources:
• A static or manually programmed address on the phone.
• The 46xxsettings.txt file MCIPADD setting.
• A DHCP offer using option 242 that includes the MCIPADD setting.
• Link Layer Discovery Protocol or LLDP.
If the phone cannot find MCIPADD through any of these means, it will fail to register with the
Call Server and will display the Waiting for LLDP message several times before rebooting. For
example, if the MCIPADD value was specified in the 46xxssetting file and the network file
Troubleshooting
86 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014
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