Avigilon ALTA - Custom Dashboards

l
Identify:IdentifyaControllertoverifythatthephysicalwiringmatchestheControlCenterconfiguration.
ClickingthiswillcausetheSTATUSLEDontheControllertoflashgreen.
l
Refresh:RefreshaControllertosendthelatestdatafromthephysicaldevicetotheControlCenterto
ensurethatthedeviceisonline.
l
TherestartactionswillrestartindividualsoftwareservicesontheController:

o
RestartAPIServer:Thecoreapplicationthatprocessesauthorization,authentication,and
executionofunlockrequests.Restartthisserviceifyou'rehavingissueswiththemobileapp,such
asunlockrequestsnotworking.

o
RestartCloudCommunicator:Theservicethatreceiveslivemessagesfromthecloud,including
entry-relatedconfigurationchanges,userpermissionschanges,andcloud-basedunlockrequests.
Restartthisserviceifchanges(newcredentials,newschedules)madeontheControlCenter
aren'tsyncingwiththeACUsorifyou'reexperiencingissueswithremoteunlockrequests.

o
RestartDeviceCommunicator:TheservicethatsendsandreceivesdatabetweentheACUcore
andperipheralhardware.Restartthisserviceifyou'reexperiencingissueswithreadersor
expansionboards.
l
Mute:MutingaControllerchangesitsstatusicontograyontheDevicedashboard.Itwillnotaffectany
alertsorrulesregardingtheController,anditwillonlyappearasmutedonyourbrowser.
Note:Restartingaservicemayinterrupttheaffectedserviceforupto60seconds.Werecommend
restartingservicesoneatatime,waitingafewsecondsafterrestartingonebeforerestartingthenext.
YoucanalsoperformREMOTEDIAGNOSTICSactionsonreaders.ExpandaControllertoseeitsassociated
readers.UndertheREMOTEDIAGNOSTICScolumn,youcanperformthefollowingactions:
l
Identify:IdentifyareadertoverifythatthephysicalwiringmatchestheControlCenterconfiguration.
Clickingthiswillcausethefollowing:

o
Thereader'souterringLEDwilllightup.

o
Thereader'scenterdotwilllightupgreen.

o
Thereader'sbuzzerwillbeepseveraltimes.
l
Restart:Restartareadertoforceareboot.Thiswillinterruptservicesprovidedbythereaderforupto60
seconds.
l
Mute:MutingareaderchangesitsstatusicontograyontheDevicesdashboard.Itwillnotaffectany
alertsorrulesregardingthereader,anditwillonlyappearasmutedonyourbrowser.
Custom dashboards (Premium and Enterprise plans)
YoucancreatecustomdashboardsbyaddingwidgetsforuseinyourorginadditiontotheAvigilonAltadefault
dashboards(Activity,Alarm,Device,andEntry).
Note:YourdashboardcanbeviewedandeditedbyallSuperAdminusersinyourorg.
Dashboards 26