Barco ClickShare Installation Manual

8. ClickShare Troubleshooting
Problem
Cause Solution
Check out the ClickShare White paper
on WiFi See w
ww.bar co.com/clickshare.
In W indows XP, I c annot see the
ClickShare drive in the window “My
Computer”.
This problem might be caused by a
known is sue of Windows XP
You can find more details a nd
the appr opriate solution via link :
h
ttp://support.microsoft.com/k b/297694
Web Interface shows error in the
processes “WiFi Access Point Daemon”
and/or “DHCP Ser ver”
Configuration file is corrupted Browse to the Configuration tab on the
Web Interface and press “Load Default
Settings”.
ClickShare Base Unit does not start up
correctly
Configuration file is corrupted Browse to the Configura tion tab of the
Web Interface and press “Load Default
Settings”.
No LAN connection with the Bas e U nit Wrong IP address IP address is not w ithin your LAN range.
DHCP is not enabled.
No WiFi connection with Base Unit
SSID not correct Enter the correct SSID
R5900014 CLICKSHARE 16/09/2013 53

Barco ClickShare Specifications

General

Plug-and-Play	Yes
Video Outputs	HDMI
Supported Resolutions	Up to 4K UHD
Number of Concurrent Users	Up to 8 (depending on the specific model)
Operating System Compatibility	Windows, macOS
Security Protocols	WPA2
Maximum Resolution	3840x2160
Connection	USB
Encryption	AES
Supported Video Formats	H.264
Wireless Technology	Wi-Fi