R5911692 /01 MDSC-823144
6.1 Troubleshooting list
To diagnose a problem
Check the troubleshooting list below to diagnose the problem.
Problem
Description
Remedy
Left side of the image not shown During Auto search cycles or exit
from power save mode, the DP dual
image is not restored correctly.
Reselect the input or reboot the
display.
Flashing images
Serial connection not available After reboot, the serial connection
on the USB type B port is not
present (COM port not visible).
Reboot the display.
OSD disappears during input signal
switching
OSD disappears during input signal
switching (maximum 2 seconds).
No action required. This is normal
behavior.
Half of the screen corrupt After switching from a profile with
HDMI UHD 4:2:0 input to another
profile with the same input, half of
the screen is corrupt.
Reselect the input or reboot the
display.
Troubleshooting