5. ICMP
Troubleshooting
Situation Solution
Onediskfailed(redLED)+RAID degraded.
The ongoing event is not interrupted.
Note: T he disk status (RAID degraded) ca n be retrieved via the
(Web) Commander. S ee user guide o f the (Web) Commander.
1. Switch off the power.
2. Replace the defect HDD with approved m odel of the s ame
storage capacity. See procedure "Removing a HD D from
the ICMP ", pag e 52, and "Installing a HDD into the ICM P",
page 53. Ensure to insert the HDD firmly.
3. Switch on the power.
Result: As soon the new HDD is detected by the ICMP the
rebuild of the RA ID is started (Blinking red LED).
One disk failed (red LED) + Error 10580 “local storage not
available”.
Note: The disk status (Error code) can be retrieved via the
(Web) Commander. S ee user guide o f the (Web) Commander.
1. Switch off the power.
2. Replace the defect HDD with approved m odel of the s ame
storage capacity. See procedure "Removing a HD D from
the ICMP ", pag e 52, and "Installing a HDD into the ICM P",
page 53. Ensure to insert the HDD firmly.
3. Switch on the power.
Result: As soon the new HDD is detected by the ICMP the
rebuild of the RA ID is started (Blinking red LED).
Multiple disks failed (multiple red LEDs) + RAID broken.
Note: The disk status (RAID broken) can be retrieved via the
(Web) Commander. S ee user guide o f the (Web) Commander.
1. Switch off the power.
2. Replace all defect HDDs with approved models of the
same storage capacity. See procedure "Rem oving a HDD
from the ICMP", page 52, and "Installing a HDD into the
ICMP", page 53. Ensure to insert the HDDs firmly.
3. Switch on the power.
4. Start “RAID Initialize”. See user guide of the
Communicator.
Result: a new em pty RAID is created.
All HDD LEDs remain off + Error 10580 “local storage n ot
available”.
Note: The disk status (Error code) can be retrieved via the
(Web) Commander. S ee user guide o f the (Web) Commander.
1. Switch off the power.
2. Reseat all HDDs . See procedure "Rem oving a HDD from
the ICMP ", pag e 52, and "Installing a HDD into the ICM P",
page 53. Ensur e to ins ert the HD Ds fi rmly.
3. If problem remains try “RAID Initialize”. See use r guide of
the Comm unicator. Note that all content will be lost!
4. If problem remains contact Service for further instructions.
In case the ICMP h as to be returned to factory (e.g. for repair) the non defective HD Ds should be removed and
kept.
5.11 ICMP device certificate
Purpose of the Barco ICMP device certificate
The device certificate (*.pem) of the Barco ICMP is a digital certificate signed by Barco w hich is required whe n o rdering the KDM to
play a DCP that is ingested o n the ICMP. The device certificate is s tored inside the ICMP and on a web server.
The (WEB) Comma nder or Communicator can be used to retrieve the device certificate directly from the ICMP. To retrieve the dev ice
certificate from the website the QR (Qu ick Response
) c ode can be used. S ee pr ocedure "Obtaining the Barc o ICMP c ertificat e ",
page 52.
48
R5906787 THOR 26/01/2018
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