RPC SERIES OWNER’S MANUAL
TECHNICAL SUPPORT
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59
TECHNICAL SUPPORT
BayTech has a staff of applications engineers on duty to assist you from
7 a.m. to 6 p.m. (CST or CDT), Monday through Friday. If you have
problems installing, setting up, or operating your Bay Tech product, please
contact BayTech’s technical support office. For information on all of
BayTech’s data communication products, contact our Web Site at the
address shown below.
If you call the BayTech support desk, please have the following
information available to help the applications engineers answer your
questions efficiently. Use the next page to record vital information.
a. The RPC-Series model type.
b. The unit serial number.
c. The peripherals you have connected to the RPC.
d. Provide a general description of the application you are using
and what you are trying to accomplish.
e. What cables and adapters are you using? What are the lengths
of the cables? Who sold you the cables and adapters?
f. The name of the software emulation program you are using.
g. If possible, a printout of the configuration status.
Bay Technical Associates, Inc.
200 N. Second Street, P. O. Box 387
Bay St. Louis, MS 39520-1000, USA
Telephone: 800-523-2702
228-467-8231
FAX: 228-467-4551
Web Site:
www.baytechdcd.com
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