71
Category Problem Cause Solution
Windows
Software
When presenting a
video le via Gom
Media Player, the full-
screen image is cut
into upper and lower
halves.
Media player
Use other media players to play
video les, such as Windows Media
Player.
Web
manage-
ment
Cannot Log in
Forget the account and
password.
1. Reset the Host.
2. The default log in account: admin
3. The default log in password: 0000.
Laptop cannot
connect the SSID
with the correct
password by Wi-Fi.
Laptop Wi-Fi module
cannot support 802.11
AC.
Laptop can connect to the Host
with an Ethernet cable instead of
Wi-Fi connection.
SD Card
The guide screen
show “Security
Module
Unplugged” UI tips.
The Host hardware
loses the SD card.
Contact the hardware device
vendor's technical support or BenQ
Support for help.
The guide screen
show “Security
Module Broken”
UI tips.
The SD card had been
broken.
Contact the hardware device
vendor's technical support or BenQ
Support for help.
Error code
RX Error Code Cause
1100 TX return Error
1101 Pairing Timeout
1102 Stop pairing
1103 Pairing limit reached
1200 5G Wi is off
1201 Failed to open pairing hotspot
1202 Failed to get 5G Wi
1203 Failed to close pairing hotspot
1300 Failed to nd USB-port
1301 Failed to open USB-port
1302 Failed to nd USB endpoint
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