Benshaw Services
General Information Benshaw offers its customers the following:
• Start-up services
• On-site training services
• Technical support
• Detailed documentation
• Replacement parts
z NOTE: Information about products and services is available by contacting Benshaw, refer to
page 4.
Start-Up Services Benshaw technical field support personnel are available to customers with the initial start-up of the
RediStart MX
2
. Information about start-up services and fees are available by contacting Benshaw.
On-Site Training Services Benshaw technical field support personnel are available to conduct on-site training on RediStart MX
2
operations and troubleshooting.
Technical Support Benshaw technical support personnel are available (at no charge) to answer customer questions and
provide technical support over the telephone. For more information about contacting technical support
personnel, refer to page 4.
Documentation Benshaw provides all customers with:
• Operations manual.
• Wiring diagram.
All drawings are produced in AutoCAD© format. The drawings are available on standard CD / DVD or
via e-mail by contacting Benshaw.
On-Line Documentation
All RediStart MX
2
documentation is available on-line at http://www.benshaw.com.
Replacement Parts Spare and replacement parts can be purchased from Benshaw Technical Support.
Software Number This manual pertains to the software version numbers 810023-01-08.
Hardware Number This manual pertains to the hardware version numbers 300055-01-05.
Publication History See page 213.
Warranty Benshaw provides a 1 year standard warranty with its starters. An extension to the 3 year warranty is
provided when a Benshaw or Benshaw authorized service technician completes the installation and
initial start up. The warranty data sheet must also be signed and returned. The cost of this service is not
included in the price of the Benshaw soft starter and will be quoted specifically to each customers
needs. All recommended maintenance procedures must be followed throughout the warranty period to
ensure validity. This information is also available by going online to register at www.benshaw.com.
3
1 - INTRODUCTION
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