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December 2019
103
Installation, Operation and Maintenance Manual
VCIOM-08500-EN
Section 12: Troubleshooting
Troubleshooting
Display
message
Condition for alarm Action
Available Controls
Alarm
reset
Local Remote ESD
Request signal
The analog 4-20 mA signal
is not correct
Check the external
4-20 mA generator
and wiring
Available
Positioner
function not
available
Available
4-20 mA
input OK
LP Conguration
(for ICON LP only)
ICON LP Conguration is
not correct
Check the
parameters setting
Available Available Available
Correct
the wrong
parameters
Driver Fault
(for ICON LP only)
Power Card Failure
Check the Power
Card
Available Available Available
Power
Card works
properly
Direction
(for ICON LP only)
Motor rotates in the
wrong direction
Check the motor
wiring
Available Available Available
Correct
the motor
wiring and
reset
Display
message
Condition for alarm Action
Available Controls
Alarm
reset
Local Remote ESD
Main voltage
Main voltage lower than -20%
or higher than+20% of the
value stated in the nameplate
menu
Check main voltage
supply and frequency
on terminals L1, L2,
L3. Check that wires
section is correct
Not
available
Not
available
Not available
Main
voltage
correct
K1 contactor
(not available
for ICON LP)
The test routine
reports a failure of K1
(coil or auxiliary contact)
Check the contactor
Opposite
direction
Opposite
direction
Not available
if ESD use K1
contactor
Control in
opposite
direction
K2 contactor
(not available
for ICON LP)
The test routine
reports a failure of K2
(coil or auxiliary contact)
Check the contactor
Opposite
direction
Opposite
direction
Not available
if ESD use K1
contactor
Control in
opposite
direction
Conguration
obj n°
The checksum of the EEPROM
memory that contains the
conguration data is wrong
Re-congure all
parameters (see
details on next page)
Not
available
Not
available
Not available
Memory
OK
Hardware n°
The diagnostic program
detects some malfunction
in the electronics controlling
the actuator
Some circuit is
damaged and does
not work (see details
on next page)
Not
available
Not
available
Not available
Hardware
OK
Low lithium
battery
The voltage of the
lithium battery is too low
(only detected if the lithium
battery is present and the
relevant parameter of the
miscellaneous routine is set to
“present”)
Change lithium
battery
Available
with main
voltage
Available
with
main
voltage
Available
with main
voltage
Lithium
battery
OK
Lost phase LP
Conguration
(not available
for ICON LP)
The alarm appears only with
3-phase mains supply. The
alarm is generated when
a fault exists in one of the
phases that supplies the
actuator transformer
Check main power
supply on terminals
L1, L2, L3
Not
available
Not
available
Not available Phase OK
Display
message
Condition for alarm Action
Available Controls
Alarm
reset
Local Remote ESD
High torque in OP
(near max.)
Measured torque greater
than the relevant value
congured in torque set-up
or stroke limits routine
Check the torque
necessary to move
the valve
Available Available Available
Close
control
High torque in CL
(near max.)
Measured torque is 10%
lower than the relevant
value congured in torque
set-up or stroke limits
routines
Check the torque
necessary to move
the valve
Available Available Available
Open
control
Internal temp
(near limits)
Temperature inside the
actuator enclosure higher
than 80°C (176°F) or lower
than -35°C (-31°F)
Find the heat
source and insulate
the actuator
Available Available Available
Control
temperature
>-35°C (-31°F)
and
<80°C (176°F)
Main voltage
(near limits)
Value of the main voltage
out of the correct range
(-15% or +10% of the value
stated in the nameplate
menu) or wrong frequency
Check section of
wires and values
of voltage and
frequencies
Available Available Available
Main
voltage
correct
(Max.) contactor
cycles (not available
for ICON LP)
Max. number of contactor
cycles reached
Change contactor
and reset operation
log
Available Available Available
Clear recent
data log
Maintenance
request
Date of the next
maintenance reached
Perform maintenance
and set next
maintenance date
Available Available Available Change date
Table 20. Warning Table

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