– DVR hardware is faulty.
There is no audio when monitoring
– No power to pickup.
– No power to acoustics.
– Audio cable is damaged.
– DVR hardware is faulty.
There is audio when monitoring but there is no audio during playback
– Setup is incorrect. Please enable the audio function
– Corresponding channel has no video input. Playback is not continuous when the screen is
blue.
Time display is incorrect
– Setup is incorrect
– Battery contact is incorrect or voltage is too low.
– LED display is faulty.
DVR cannot control PTZ
– Front panel PTZ error
– PTZ decoder setup, connection or installation is incorrect.
– Cable connection is faulty.
– PTZ setup is incorrect.
– PTZ decoder and DVR protocol is not compatible.
– PTZ decoder and DVR address is not compatible.
– When there are several decoders, please add 120 Ohm between the PTZ decoder A/B
cables furthest end to delete the reverberation or impedance matching. Otherwise the
PTZ control is not stable.
– The distance is too great.
Motion detection function does not work
– Period setup is not correct.
– Motion detection zone setup is not correct.
– Sensitivity is too low.
– For some versions, there is hardware limit.
Cannot log in client-end or web
– For Windows 98 or Windows ME users, please update your system to Windows 2000 SP4
(or install client-end software for previous versions). The DVR is not compatible with
Windows VISTA control.
– ActiveX control has been disabled.
– No dx8.1 or higher. Please upgrade display card driver.
– Network connection error.
– Network setup error.
– Password or user name is invalid.
– Client-end is not compatible with DVR program.
No video (only mosaic) during remote preview or playback of video file
– Network fluency is poor.
128
en | Troubleshooting DIVAR AN 3000 / DIVAR AN 5000
2014.10 | 2.0 | AM18-Q0669 Operations Manual Bosch Security Systems
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