Brooks 9600 - Customer Technical Support Information; Technical Support Contact Numbers

Appendix A - Customer Support Centers
©2013 Brooks Automation Inc. A-1
Appendix A: Customer Brooks Automation
Technical Support Information
When contacting Brooks Automation for Technical Support, please have the fol-
lowing information available.
1. Record the part number and serial number from the equipment.
2. Provide the installed location of the equipment.
3. Provide name, e-mail address, and telephone number of the person to con-
tact.
4. List any error codes received during the failure.
5. Prepare a detailed description of the events relating to the error.
• Time that the equipment has been in operation
• Work that was done on the equipment prior to the error
• Functions that the equipment was performing when the error
occurred
• Actions taken after the error and the results of those actions
• Other information that may assist the Specialist
6. Contact Brooks Automation Technical Support at these numbers:
For additional contact information, please go to the Brooks Automation web site at
www.brooks.com or send an E-mail to techsupport@brooks.com
Brooks
Location
GUTS
®
Contact Number
North
America
1-800-FOR-GUTS (1-800-367-4887) US/Canada
+1-978-262-2900
Europe +49 1804 CALL GUTS (+49 1804 2255 4887)
Japan +81-45-477-5980
China +86-21-5131-7066
Taiwan +886-3-552-5225
Korea +82-31-288-2500
Singapore +65-6464-1481