Brother DCP-J752DW

2-22
Confidential
■ Error Code 24
Problem with the ink cartridge IC chip
<User Check>
- Check if an incompatible ink cartridge is loaded.
- Reload the ink cartridge.
- Replace the ink cartridge.
- Check if the wrong color ink cartridge is set.
■ Error Code 25
Unable to communicate with the ink cartridge IC chip. (Ink cartridge side)
<User Check>
- Check if an incompatible ink cartridge is loaded.
- Reload the ink cartridge.
- Replace the ink cartridge.
Cannot Detect / Install StarterInk / Wrong Ink Color
LCD
Step Cause Solution
1 Main PCB defective Replace the main PCB ASSY.
Cannot Detect
LCD
Step Cause Solution
1 Ink sensor flat cable connection
failure
Reconnect the ink sensor flat cable.
2 Ink cartridge IC chip PCB
defective
Replace the ink refill ASSY.
3 Main PCB defective Replace the main PCB ASSY.