Brother DCP-J752DW

2-29
Confidential
■ Error Code 38
Abnormal stopping of the head/carriage unit
Caused by a recording paper jam when ink is not discharging.
<User Check>
- Remove the jammed recording paper from the platen part and the maintenance unit part.
Disc Jam / Paper Jam
LCD
Step Cause Solution
1 Foreign materials around the
engine
Remove foreign materials.
2 CR encoder strip stained Clean the CR encoder strip.
3 CR encoder strip out of place Reattach the CR encoder strip.
4 Leveler roller ASSY not properly
attached to the head/carriage unit
Reattach the leveler roller ASSY to the head/
carriage unit.
5 CR encoder strip defective Replace the CR encoder strip.
6 CR encoder sensor defective Replace the carriage PCB ASSY.
7 Leveler roller ASSY defective Replace the leveler roller ASSY.
8 Main PCB defective Replace the main PCB ASSY.