On-Site Support
Annual preventive maintenance visit
(including all travel expenses)
Support Element
IncludedIncludedIncluded
Parts
Repairs (parts & factory labor) 20% discountIncluded
Included
List price
8 business hours
Regional
Included
Included
List price
8 business hours
Regional
Call Center Services
Technical assistance Included
Included
Included
8 business hours
Included
Included
Included
Included
Included
Included
Included
Included
Included
Included
Software
Software license renewal Included
Included
Software updates (released bug fixes)
Software revision installation
During PM visit at no charge
During PM visit at no charge
During PM visit at no charge
To Qualify for Service Program
a. Instrument is currently under warranty or current full coverage service program or system qualified by Bruker engineer
b. Instrument must be a currently supported product and revision
Exchange/expedited repair program
Stocking locations
Consumables
Regional
20% discount
List price
Remote diagnostic services
Telephone response time
Call tracking
Emergency repair visit
(including all travel expenses)
Included (one visit)Included (unlimited)
Product or applications user training
20% discount 20% discount 20% discount
Platinum
Extended Warranty
Silver
Preventive Maintenance
Gold
Limited Warranty
Bruker’s Support Programs
North America
(Atomic Force Microscopes)
1-800-873-9750 / 1-805-967-2700
AFMSupport@bruker-nano.com
(Optical and Stylus Profilers)
1-800-873-9750 / 1-805-967-2700
ProfilerSupport@bruker-nano.com
United Kingdom
(44) 1954 233 900
customer.care.uk@bruker-nano.com
Korea
(65) 6500 7545
customer.care.asia@bruker-nano.com
France
(33) 172 86 61 00
customer.care.france@bruker-nano.com
Germany
(49) 621 842 10 24
customer.care.germany@bruker-nano.com
China
(86) 400 706 0862
customer.care.asia@bruker-nano.com
Japan
(81) 3 3265 1193
customer.care.japan@bruker-nano.com
Singapore
(65) 6500 7545
customer.care.asia@bruker-nano.com
Taiwan
(886) 0800 88 66 00
customer.care.asia@bruker-nano.com
Avoid costly shutdowns, reduce repair times, and improve uptime
Contact Bruker today to enroll in one of our quality service programs.
DS087, Rev A2
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