Frequently Asked Questions
CAECathLabVR
68
PN: 905K400652
Why aren’t the instrumented tools functioning properly/at all?
The tools are not plugged-in
properly, not recognized by the
software or broken.
If any “instrumented” tools are not working properly/at
all, first verify that they are connected to their proper
accessory connector. Once the tool location has been
verified, and the tool properly connected, re-test the tool
in a simulation case.
If the above steps do not correct the instrumented
accessory tool function, the tool itself may be broken. If
possible, replace with another instrumented tool, and
return the defective tool to CAE.
Why isn’t the speaker working?
The speaker is not plugged in, is
broken or volume turned down/
muted in software.
Verify that sound bar is plugged in to proper connection
on back of CPU and is connected to power source. Be
sure volume is turned ON!
Using the “Windows” key, or from the desktop, selecting
the Start Menu > My Computer > Control Panel, select
Speaker Volume and make sure volume is high enough,
and not muted.
If speaker is properly connected and software enabled,
(volume high and not muted), speaker may be broken.
In this case, contact CAE Customer Service to return
speaker for instructions on returning the speaker for
repair/replacement.
Why won’t the tools enter the simulator when using gentle pressure?
The tool is not entering carriage, is
not selected in software, or there is
a carriage/ “SmartCapture™”
malfunction.
Make sure the tool has been selected in the software.
Ensure that the tool has no kinks, bends or breaks. If it is
damaged, replace with an undamaged tool. If the tool is
in good working order, gently rotate it while inserting it
into the device. This gentle rotation should facilitate tool
insertion into the device.
If the tool will not enter the device after following Steps
1 and 2 above, please contact CAE Customer Service.
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