Chapter 8
8-8
! Roll 1 (Upper) printing is selected.
Press Load/Eject and load a roll.
03060A00-2E37 Roll paper is not loaded. (upper roll) (1) Choose [Load Roll Paper] and load paper according
to the panel guidance.
(2) Choose [Stop Printing] or press the Stop button to
stop printing.
(3) Lift the release lever, and load paper.
! Roll printing is selected.
Press Load/Eject and load a roll.
03060B00-2E36 Roll media is not loaded for internal
printing. (lower roll)
Load the roll media.
! The roll is empty.
Lift the release lever and replace the roll.
03060B00-2E39 Lower roll end Load roll paper in lower roll.
This type of paper is not compatible with
HP-GL/2.
Online: Print
Stop: Stop Printing
Load/Eject: Change Paper
03061000-2E15 Non-support media of HP-GL/2 Exchange for the compatible paper to HP-GL/2 before
reprinting.
Wrong paper size.
Check paper size setting in driver.
Online: Print
Stop: Stop Printing
03063000-2E08 Paper width mismatch Check the paper width and print.
! Hardware error.
03130000-2E21
Turn off printer, wait, then turn on again.
03130000-2E21 IEEE1394 port error Restart or replace the IEEE1394 board.
Hardware error.
03130031-260E
Turn off printer, wait, then turn on again.
03130031-260E Gap detection error Check the carriage unit and surrounding parts.
Replace the main controller PCB.
Hardware error.
03130031-260F
Turn off printer, wait, then turn on again.
03130031-260F Gap reference surface error Replace the multi sensor reference.
Hardware error.
03130031-2618
Turn off printer, wait, then turn on again.
03130031-2618 VH voltage error Check the power supply unit.
Hardware error.
03130031-290A
Turn off printer, wait, then turn on again.
03130031-290A Hard disk disconnection error Check the connection status of HDD.
Hardware error.
03130031-2E23
Turn off printer, wait, then turn on again.
03130031-2E23 Cutter unit failure Check the cutter unit and sensor.
Hardware error.
03130031-2E13
Turn off printer, wait, then turn on again.
03130031-2F13 A/D converter external trigger output stop
detection hardware error 1
Check the carriage unit and surrounding parts.
Hardware error.
03130031-2E14
Turn off printer, wait, then turn on again.
03130031-2F14 Writing to the ASIC register disabled Replace the main controller PCB.
Hardware error.
03130031-2E16
Turn off printer, wait, then turn on again.
03130031-2F16 Mist fan rotation error Check the mist fan.
Hardware error.
03130031-2E17
Turn off printer, wait, then turn on again.
03130031-2F17 Platen suction fan lock detection error Check the platen suction fan.
Hardware error.
03130031-2E1F
Turn off printer, wait, then turn on again.
03130031-2F1F Pump cam sensor error Check the purge unit.
Hardware error.
03130031-2E20
Turn off printer, wait, then turn on again.
03130031-2F20 Purge motor cam position error Check the purge unit.
Hardware error.
03130031-2E22
Turn off printer, wait, then turn on again.
03130031-2F22 Pump move timeout Check the purge unit.
Hardware error.
03130031-2E23
Turn off printer, wait, then turn on again.
03130031-2F23 Purge motor error
Pump inoperable
Check the purge unit.
Hardware error.
03130031-2E25
Turn off printer, wait, then turn on again.
03130031-2F25 Unable to detect the carriage motor home
position
Check the carriage unit.
Check the linear encoder for smears.
Hardware error.
03130031-2E26
Turn off printer, wait, then turn on again.
03130031-2F26 Carriage inoperable Check the carriage unit and surrounding parts.
Hardware error.
03130031-2E27
Turn off printer, wait, then turn on again.
03130031-2F27 Carriage move timeout Check the carriage unit and surrounding parts.
Hardware error.
03130031-2E2A
Turn off printer, wait, then turn on again.
03130031-2F2A Unable to detect the feed roller home
position
Check the feed roller encoder and surrounding part.
Check to see if paper has not jammed.
Hardware error.
03130031-2F2B
Turn off printer, wait, then turn on again.
03130031-2F2B LF operation failure Check to see if paper has not jammed.
Check the feed motor and feed roller.
Display message Code* Condition detected Action
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